斯特拉·科特雷尔（Stella Cottrell）是英国利兹大学终身学习研究中心的主任，长期致力于学习技巧、诵读困难以及教育的发展的研究，著有学习方法系列畅销书。The Study Skills Handbook，Critical Thinking Skills: Developing Effective Analysis and Argument。

杰奎琳·惠特摩尔，著名礼仪专家，拥有专业认证的演讲家，7月全美电话礼仪月的创始人，美国棕榈滩礼仪学校的创始人兼董事长。 杰奎琳经常受到世界各个电台、电视台节目的邀请，接受过美国广播公司、美国有线新闻网络、福克斯新闻频道、全美新闻广播电台等的访问。《纽约时报》、《今日美国》、《华尔街日报》都对她进行过报道。她还做过《魅力》、《丽都》、《嘉人》、《财富》等杂志的专访。

How Winners Do It provides a wealth of practical guidelines and office-tested strategies you can put to immediate use to reach the top of your profession. In straightforward, no-nonsense language Mercer spells out how to develop and improve the interpersonal and communication skills you need to survive and prosper in today's meaner and leaner work environment. Here's just a sam...(展开全部)

For over two decades, Skills for Preschool Teachers has prepared teachers, teaching assistants, college students, classroom volunteers, and CDA candidates to work with children three-to-five years of age in preschools, center-based child care, Head Starts, and pre-kindergartens. The skills for working with young children are presented in 13 easily-readable, fact-filled chapte...(展开全部)

Even skilled sales people buckle in tough selling situations - getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples the fight-or-flight response - something sales people learn to avoid when they build their emotional intelligence. Studies have shown that emotional intelligence (EI) is a strong indicator of s...(展开全部)